Can I get a refund?

If you change your mind, you can request a full refund on an unredeemed gift within 30 days of purchase, back to the original payment method — no questions asked.

After that, or once a gift has been redeemed or booked, we offer a credit or exchange of equal value rather than cash. If you've booked an experience, any change is also subject to the experience provider's cancellation policy; when a booking is reversed, anything you paid in cash (such as a paid add-on or a top-up) is refunded, and a gift paid with a certificate simply returns to unredeemed so you can use it again.

If we or the experience provider cancel, you'll be offered a rebooking or a cash refund.

We don't charge any booking or cancellation fee.

If you're in the EU or UK, you may have additional statutory cancellation rights.

Refunds and credits are handled by our team, so they aren't instant, and are issued in the original payment currency. To request one, contact us at hello@thrillgifts.com.