Lost or stolen gift — what to do

Lost access to your gift?
No problem. Email us at hello@thrillgifts.com. Once we've confirmed it's you, we'll resend your gift to your email.

Think your gift code was stolen?
If your code hasn't been used yet, contact us right away. After we verify you, we can deactivate that code and issue you a new one, so no one else can use it.

A few things to know

• Please report any loss or suspected theft as soon as possible — the sooner you tell us, the more we can do.

• Once an experience has been redeemed or booked, it generally can't be reversed (a gift works like cash once it's used).

• We're not able to refund or replace value that someone else has already used before you let us know.

• To protect you, we'll ask a few questions to confirm you're the buyer or the person the gift was sent to.

How to reach us
Email hello@thrillgifts.com with your order number (or the email the gift was sent to) and we'll help.